Last updated: [31 March 2023]

Jeanne Lowe Psychotherapy (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, www.jeannelowe.com (the “Site”), and use our services. Please read this policy carefully to understand our practices regarding your information and how we will treat it.

By using our Site and services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

Information We Collect

We collect personal information that you voluntarily provide to us when you use our Site, services, or when you communicate with us. Personal information is any information that can be used to identify you or that we can link to you, such as your name, email address, telephone number, or other contact information.

We may also collect anonymous, non-personal information about your use of our Site, such as the pages you visit, the amount of time you spend on our Site, and other usage data. This information helps us understand how visitors use our Site and allows us to improve the Site and our services.

How We Use Your Information

We use your personal information to:

• Provide and manage your access to our services
• Respond to your enquiries and requests
• Improve our Site and services
• Send you newsletters, updates, and other relevant information, with your consent
• Comply with legal obligations and protect our rights

Sharing Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information with:

Service providers who perform services on our behalf, such as hosting providers or IT support, but only to the extent necessary for them to provide their services

Law enforcement or other governmental entities, if required by law or to protect our legal rights, property, or the safety of our users or the public

Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

Data Retention

We retain your personal information for as long as necessary to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements. We will securely delete or anonymise your information when it is no longer needed for these purposes, in accordance with the client confidentiality requirements of a psychotherapy practice.

Your Rights

Under European data protection laws, you have certain rights regarding your personal information, including the right to:

• Access, correct, or update your personal information
• Request the deletion of your personal information, subject to certain exceptions
• Object to the processing of your personal information for certain purposes
• Request that we restrict the processing of your personal information
• Withdraw your consent to the processing of your personal information, where we rely on your consent as a legal basis for processing

To exercise any of these rights, please contact us using the contact information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or regulations. We will notify you of any material changes by posting the updated policy on our Site, along with the effective date of the changes. Your continued use of our Site and services after the effective date of the changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us here: